Shipping & Return Policy

Welcome to Ortobuy.store. We are committed to providing a smooth shopping experience for our customers.

Shipping Policy

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

Delivery Time

• Estimated delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location and unforeseen circumstances such as weather conditions, courier delays, or peak seasons.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

• Once your order has been shipped, tracking information will be provided via email when available.

Return Policy

5-Day Return Policy

We offer a 5-day return policy, which means you have 5 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products.

• Items damaged due to misuse by the customer.

• Products marked as non-returnable at the time of purchase.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: ortobuy1@gmail.com

Thank you for shopping with Ortobuy.store.